Privacy Policy - House Clearance Balham

At House Clearance Balham, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our services.

1. Introduction

Welcome to our Privacy Policy. We value your trust in providing us your personal information, and we are dedicated to ensuring its protection. This policy applies to all information collected through our house clearance services in Balham, and any related services.

2. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Such as your name, address, email address, and phone number.
Transactional Information: Details of the services we provide to you.
Technical Data: Information about the device you use to access our services, including IP address and browser type.
Usage Data: Information about how you use our services.

3. How We Use Your Information

We use the collected information for various purposes, including:

Providing Services: To deliver the house clearance services you have requested.
Communication: To respond to your inquiries and provide customer support.
Improving Our Services: To understand how our services are used and to make improvements.
Marketing: To send you promotional materials, if you have opted in to receive them.

4. Legal Basis for Processing

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the context in which we collect it, including:

Consent: You have given clear consent for us to process your personal information for a specific purpose.
Contract: The processing is necessary for a contract we have with you.
Legal Obligation: The processing is necessary for compliance with a legal obligation.
Legitimate Interest: The processing is necessary for our legitimate interests.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: Third-party vendors who provide services to us, such as payment processing and data analysis.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

You have certain rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of any inaccurate personal information.
Deletion: You can request the deletion of your personal information under certain conditions.
Restriction: You can request the restriction of processing your personal information.
Data Portability: You can request to receive your personal information in a structured, commonly used format.
Objection: You can object to the processing of your personal information based on certain grounds.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences and improve our services. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of each website you visit.

11. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws.

14. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this policy, please contact our DPO.

15. Complaints

If you believe that we have not complied with data protection laws or this Privacy Policy, you have the right to lodge a complaint with the relevant supervisory authority.

16. Consent

By using our services, you hereby consent to our Privacy Policy and agree to its terms.

Effective Date

This Privacy Policy is effective as of April 27, 2024.